Refund Policy

1. Our Refund Commitment

We want every student to have a positive experience with DiploMate. If you are not satisfied with your subscription for any reason, we offer a 7-day refund window from the date of purchase.

2. Eligibility for Refund

You are eligible for a full refund if:

• You request the refund within 7 days of your purchase date
• Your account has not been suspended or terminated for violating our Terms of Service
• This is your first refund request on this account

3. How to Request a Refund

To request a refund:

• Email us at: support@diplomate.online
• Subject line: Refund Request — [Your Registered Email]
• Include: Your registered email address, Razorpay Payment ID (found in your payment confirmation email), and reason for refund (optional)

We will process your refund request within 2 business days of receiving your email.

4. Refund Processing Time

• Approval: Within 2 business days of your request
• Credit to your account: 5–10 business days after approval (depends on your bank or card issuer)
• Refunds are credited to the original payment method used for purchase
• UPI refunds typically arrive within 2–3 business days
• Credit/debit card refunds may take 5–7 business days

5. Non-Refundable Situations

Refunds will NOT be issued for:

• Requests made after 7 days from the purchase date
• Accounts suspended or terminated for violating our Terms of Service
• Circumstances beyond DiploMate's control (e.g., exam syllabus changes by SSC/RRB)
• Dissatisfaction with exam results (DiploMate provides preparation tools, not exam performance guarantees)
• Duplicate refund requests for the same transaction

6. Technical Issues

If you are unable to access paid content due to a technical issue on our end, please contact us at support@diplomate.online before requesting a refund. We will resolve the technical issue promptly or issue a refund if the issue cannot be resolved within 48 hours.

7. Subscription Renewals

DiploMate subscriptions do not auto-renew. You will need to manually purchase a new subscription when yours expires. There are no automatic charges. We send a reminder email 7 days before your subscription expires.

8. Referral Coupons

Discount coupons earned through our referral program have no cash value and cannot be refunded or exchanged for money. If a purchase made using a coupon is refunded, the refund will be for the amount actually paid (after the coupon discount).

9. Contact for Refunds

For all refund-related queries, please reach us at support@diplomate.online. We aim to respond within 24 hours on business days (Monday to Saturday, 9 AM to 6 PM IST).